WPS Health Solutions
Modern Beneficiary and Provider Portals
Award-winning insurance portals
Challenge
WPS Military and Veterans Health (MVH) was operating 4 portals – 2 beneficiary portals and 2 provider portals–that offered multiple challenges. From an organizational perspective, simple updates were complex, time-consuming, and usually required additional involvement from the IT team. Workflows to update content were complex, product updates were difficult and performance at times was unacceptable. From a user point of view, the portals were confusing to navigate, locating information was difficult, users often had to revert to paper-based transactions, and submissions by providers were less than satisfactory.
Solution
In less than two years, WPS Military and Veterans Health went through a complete portal transformation for all 4 portals. The new portals utilized Base22’s Enterprise Portal Blueprint which included a set of design assets and proven implementation patterns that leveraged Digital Experience Platform functionality. By aggregating information from multiple systems, beneficiaries and providers are provided a clean, modern, integrated, and responsive experience; a much-improved claims experience; content personalization based on their user profile information and language selection; improved search; and a consistent, enhanced overall site performance. Business stakeholders can create, control, and target content delivery without dependency on IT, help desk calls are reduced by over 50%, and there is a significant reduction in paper-based transactions including email.
WPS Health Solutions received two eHealthcare Leadership Awards for their new solution.
SERVICES
- Change Management
- Content Strategy
- Digital Infrastructure
- Digital Transformation
- Government Services
- Information Architecture
- Integration
- Performance Analytics
- Service Design
- Technology Implementation
- UX Advisory Services
- Website Redesign
- Wireframing & Prototyping
