Modern Experiences for a Digital World

Delivering successful Digital Transformation projects with agility and a proven approach

Base22 is a powerful digital advisory firm that partners with global brands & organizations in their journey to Digital Transformation. We help them to envision, implement and adopt new user experiences and automated processes that connect and engage with their audiences across channels. Our end goal is to enable organizations to harness the power of data and innovative technologies for the benefit of their operations, customers, and employees.

We provide full-spectrum digital services for Digital Transformation:

Create and design modern customer experiences
Redesign and improve digital workplaces
Integrate systems into new digital processes
Create interactive applications and self-service portals
Modernize legacy or back-office systems and platforms
Modernize IT infrastructure using Cloud-based technologies
Provide Change Management services to assure adoption
Create custom solutions

Our mission is to enable large companies to think and act Digital-First. Our solid experience allows us to deliver digital projects with startup-like agility while avoiding costly pitfalls.

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Case Studies

Here’s a handful of our latest projects. Scroll through to learn about some of our client solutions.

Employee Policy Portal
Financial Industry
- Create a modern employee experience that engages the workforce
- Provide up-to-date product information to customer-facing staff
- Improve findability of relevant information to serve customer requests
- Establish a single source of truth; ensure regulations, policies, and procedures are current
Beneficiaries Portal
Healthcare and Insurance Industries
- Award-winning digital experience transformation
- Clean, modern, easy-to-use and responsive experience
- Well-organized, logical information architecture designed around beneficiaries and providers’ needs, including a much-improved claims experience
- Ability to author and promote content, as well as implement front-end design changes, outside of regular IT deployments
Franchise Management Portal
Restaurant & QSR Industry
- Role-based portal & convenient dashboards for employees, franchise restaurant owners and stakeholders of fast-food chain
- Time efficient and paperless solution to providing location specific information
- One single source of truth for all promotions and communications
- Simplicity, clarity, responsiveness, and a streamlined user experience
Employee Portal – International
CPG / Food & Beverages Industries
- Built a global platform for 70,000+ employees, with multilingual support for 20+ languages
- Developed global catalog of systems, apps, departments, procedures, and programs
- Highly personalized set of dashboards for company communications, IT, and HR self-service
- Deployed automated site construction components for digital project deployment
- One search engine for multiple systems
Employee Communications Hub
Logistics & Transportation Industry
- Develop a region and country specific intranet serving content to 400,000 users globally in 17 languages
- Create an information architecture to support dynamic changes across the globe
- Accommodate a diverse set of labor agreements require targeted content and services
- Significantly reduce efforts to create and maintain content
- Seamless information access to mobile employees
Employee Portal & Dashboards
- Make it easy to find and surface relevant information to serve customer requests
- Establish a single source of truth - ensure regulations, policies and procedures are current
- Provide targeted alerts and personalized news and announcements
- Integrate and present business applications personalized to the user role
Government Agency Portals
Website Modernization / Digital Processes
- Cost efficient platform to comply with Federal and State information security standards, policies, and regulations
- Increase the self-service capabilities and reduce government support costs
- Significant cost avoidance through reduction in call center calls, consolidation of platforms, and elimination of resource redundancy
- Compliance adherence to security standards and ADA Compliance

Clients

We’ve gotten to work with incredible clients through the years. Here are a few of them.

Featured content

From our desk
and beyond

June 23, 2022

Published by Base22 Staff on June 23, 2022

Categories

Five Digital Customer Experience Challenges in the Banking Sector

Customer expectations in the banking sector are higher than ever before—they aren’t only looking for the product or service that meets their needs but also want a frictionless omnichannel experience. This article delves into five digital customer experience (CX) challenges and what they mean to your banking business.

June 16, 2022

Published by Base22 Staff on June 16, 2022

Categories

News

Base22 joins Monterrey’s and Columbus, Ohio’s Pride events

The Base22 team will join both the Monterrey and the Columbus Ohio’s Pride marches as part of the celebrations of Pride Month. Learn the details here!

June 14, 2022

Published by Base22 Staff on June 14, 2022

Categories

Key Digital Features for Higher Education

Because of the digital world, new students and young adults have higher expectations than ever. So it’s only natural that they would want to choose a university that can keep up with their digital mindset and way of interacting with their surroundings. Here are some of the key digital features that today are must-haves for Higher Education institutions.

April 11, 2022