Digital Change Management

If your company is planning to roll out a new portal, mobile app, or digital service, establishing an effective Digital Change Management program will help you to ensure that your organization adopts and makes the most out of the new solution. Our proven approach has allowed us to successfully deploy new digital solutions to thousands of customers, employees, and collaborators across the world.

Change is a driving force for business, but it can be daunting. How do you ensure success when launching a new portal, mobile app, or digital service? How do you achieve effective change, moving your business in the right direction?

We help companies and businesses think Digital-First. We deliver digital change management, cloud adoption, and consulting services designed to demystify change and give your organization a clear framework for success. The focus of our change management method, the Catalyst Framework, is on organizational adoption to sustain a technology initiative for the future. We link desired outcomes to the audience’s user needs and required business processes to help the organization understand their meaning and importance.

For each project, we create a technology framework that consists of a set of reusable tools and is delivered as a set of services for the organization to consume and use in a more practical way. These “catalysts”, both software and processes, are used to deliver mini solutions and pilots that demonstrate immediate improvements and possibilities to entice organizational adoption.

Features & Benefits


Create Awareness and Entice

With our digital change management consulting services, we can help you to establish desired outcomes and identify where the organization wants to end up far beyond the first project. With our support, you can create a roadmap for organizational awareness.


Create a Clear Vision

A key part of our digital change management consulting service is creating design assets and prototypes that will allow for the experimentation of what the future transformation might look like. Our consultants help you see the possibilities and identify a clear path to successfully complete your Digital Transformation project.


Train and Support

Digital Transformation is not about technology—it’s about people. We support your technical and business audiences with training, bespoke materials, and resources to help drive adoption. Our digital change management consultants will incorporate this into any roadmap, so training is an ongoing and evolving process rather than an afterthought.


Drive Change Across your Organization

Through our Catalyst Framework we can build a program that assures adoption and a successful outcome. We not only provide a solution—we help you build the capability to create digital modern experiences.

Digital Change Management

Featured Work Examples

Two horse close up isolated on black background
American Quarter Horse Association

New digital experiences for new and current members, and sponsors

A Digital Transformation Blueprint

Learn how Base22's Digital Transformation blueprint launched a State-wide program to consolidate agencies in a single digital platform.

Industrial B2B Portal
CNH Industrial

Designing and implementing a transactional portal for an industrial equipment manufacturing company

Digital Change Management: Challenges and Solutions

Managing Digital Transformation, whether a small-scale adoption of new technologies or a new digital solution for company-wide use, is a challenging business for employees and leadership alike. Some common challenges include:

Lack of Training & Education

Educating staff is key to managing a successful change management project. It’s not only when, why, and how the migration will take place but how staff can leverage the features of the technology once it is live. Training and education need to be ongoing to meet the changing needs of staff.

Speed of Change

Managing Digital Transformation can be a daunting task. There can be pressure from several stakeholders that can speed up or slow down your Digital Transformation process, which can put the project’s success at risk. Our digital change management consultants can help you implement a structured strategy that maps out the development plan and ensures the project moves at the right pace for the project.

Lack of Alignment

A key goal of successful digital change management is achieving top-down engagement with the change strategy, aligning the vision of leadership with that of team members across all levels. Lack of alignment is a common challenge for Digital Transformation projects. A disconnect between leadership and team members can lead to many issues once the implementation stage takes effect. A critical part of adopting a new digital solution is taking the time to consult with the relevant parties and make sure everyone is aligned across the basic functions and improvements the change in technology will make.

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