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Articles and news from our practice: portals, platforms, accessibility and the work of changing how organizations operate.
You don’t have to rip and replace legacy systems to modernize. What legacy systems store, the barriers to modernizing them, and how to embrace and extend back-end systems instead.
Article · 5 min read · December 16, 2022
Customer experience starts with employee experience. Four ways an employee portal on a DXP helps: it scales, fits specific needs, connects to your stack and makes information easy to find.
Article · 6 min read · November 24, 2022
Being Digital-First is about mature digital processes, not owning modern technology. What a Digital-First company is, its main traits and why your organization should aim to be one.
Article · 6 min read · October 24, 2022
Digital transformation has a learning curve. Our three-phase approach: modernize what you have, build the digital infrastructure, then create impact across the enterprise.
Article · 5 min read · October 6, 2022
Five differences between static websites and dynamic portals, from CMS versus DXP and one-size content versus audience-specific content to content-oriented versus action-oriented design.
Article · 6 min read · October 3, 2022
Smart content is relevant to the user, contextual, connected and action-oriented. What each attribute means, and why static, one-size-fits-all content no longer engages.
Article · 4 min read · September 21, 2022
A DXP used only as a technical solution tends to fall short. How to implement it as a business enabler instead: aligned with business goals, personalized, integrated and ready to scale.
Article · 6 min read · September 7, 2022
Without good UX there is no digital transformation. Five reasons to put users first, from UX being everywhere and remote work to context, efficiency and scalability.
Article · 5 min read · August 29, 2022
Four technology challenges that hold retailers back, from e-commerce platforms that are hard to update to inconsistent experiences across channels, and how to address them.
Article · 6 min read · August 19, 2022
Four mistakes behind failed digital transformations: replacing systems instead of using them, tying business logic to the interface, buying tools without an ecosystem view and ignoring internal UX.
Article · 6 min read · August 11, 2022
Healthcare has been slower to digitize than other sectors. Four challenges holding providers back: usability, disconnected systems, underused digital channels and few secure spaces for partners.
Article · 4 min read · August 8, 2022
Four digital challenges holding manufacturers back: no online B2B transactions, siloed ERP and legacy systems, slow collaboration and no vision for a technology-driven supply chain.
Article · 4 min read · August 1, 2022
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