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Articles and news from our practice: portals, platforms, accessibility and the work of changing how organizations operate.
A B2B portal is where a business partner does their job with you: orders parts, reads this week's bulletin, checks a claim. Lessons from portals we built and ran for CNH Industrial's dealers, A&W Canada's franchisees and a health plan's agents and providers.
Article · 4 min read · September 30, 2026
A DXP suite like HCL DX or Liferay, or a headless platform like Contentful or Payload? The tradeoffs that matter for public services, and what moving jfs.ohio.gov to Contentful taught us.
Article · 5 min read · September 15, 2026
What the digital employee experience is, the main types of employee portals, and how to design one that drives engagement and productivity, from personalization to culture and change.
Article · 11 min read · June 9, 2023
Six principles for HR portals on a DXP: start from employee needs, design user journeys, enable self-service, simplify onboarding, govern content and open two-way feedback.
Article · 7 min read · March 10, 2023
What sets global portals apart: many regions, brands and lines of business, audiences that differ from the org chart, governance by design, many integrations and multilingual workflows.
Article · 8 min read · February 14, 2023
Seven insights for global employee portals, from information architecture and self-service to mobile design for front-line workers, content authors, integrations and building fast.
Article · 7 min read · February 3, 2023
Students expect their university to keep up with their digital lives. Five must-have features, from mobile-first design and relevant content to useful notifications.
Article · 4 min read · June 14, 2022
Five reasons portals remain a strong enterprise solution: they bring large ecosystems together, serve many purposes, can be mobile-first, are secure and adapt as the business changes.
Article · 7 min read · March 29, 2022
Five reasons hyper-personalization should drive internal communications: audience segmentation, clear priorities, targeted campaigns, engaged employees and deeper analytics.
Article · 7 min read · July 22, 2021
Is moving your portal to the cloud right for you? Five guiding questions on IT agility, availability, traffic peaks, custom integrations and your technology roadmap.
Article · 6 min read · June 23, 2021
Five digital trends reshaping manufacturing: consumer-first production, business as a digital environment, on-demand production, remote manufacturing and knowledge as the driver.
Article · 5 min read · February 25, 2020
What digital transformation means for an enterprise, the benefits it brings, and the steps to become a truly digital business in which every part communicates.
Article · 6 min read · July 5, 2019
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