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Insights

Articles and news from our practice: portals, platforms, accessibility and the work of changing how organizations operate.

69
articles
9
topics
Animation: in a Microsoft Teams chat, the content agent asks what the idea is and who it is for, and what the proof is. The author answers: moving a website without losing its traffic, for IT leads; proof, our relaunch’s 3,032 redirects, tested on every change. In the background a draft opens in the Payload CMS, titled Moving a website without losing its traffic, not published, with the redirect figure sourced, one claim flagged as needing a source, and a Spanish draft, alt text, accessibility and SEO checks done. Back in Teams the agent says the draft is ready, with one question for the author.
AI & data

Your next author won't open your CMS

The best content ideas come from the people doing the work, and most of them never get written. We're designing an agent that meets our experts in Microsoft Teams and turns a five-minute conversation into a sourced draft.

Article · 4 min read · October 16, 2026

TopicsAll
  • AI & data

    I asked AI to check what our website says about us

    Before relaunching base22.com, I gave AI agents read-only access to our records back to 2009 and one job: check what our website says about us. Here's what survived, and how we rebuilt the site so agents could help run it.

    Article · 5 min read · October 1, 2026

  • Platforms & portals

    B2B portals: what dealer, franchisee and partner portals taught us

    A B2B portal is where a business partner does their job with you: orders parts, reads this week's bulletin, checks a claim. Lessons from portals we built and ran for CNH Industrial's dealers, A&W Canada's franchisees and a health plan's agents and providers.

    Article · 4 min read · September 30, 2026

  • AI & data

    We turned our old tools off last, not first

    In fourteen weeks we moved our company’s time, expenses and invoicing onto a platform we built ourselves. The day the old time tracker went quiet, nobody noticed. That was the plan.

    Article · 6 min read · September 28, 2026

  • AI & data

    AI with receipts: how we use models on client work

    AI drafts. People decide. Everything leaves a trail. Where models help on our projects, the guardrails we keep, and the things we won’t use them for.

    Article · 4 min read · September 22, 2026

  • Platforms & portals

    Suite or headless? Choosing a platform for public services

    A DXP suite like HCL DX or Liferay, or a headless platform like Contentful or Payload? The tradeoffs that matter for public services, and what moving jfs.ohio.gov to Contentful taught us.

    Article · 5 min read · September 15, 2026

  • Digital strategy

    B2B Portals: Types and Features for Business Growth

    Seven types of B2B portals, from corporate and commerce portals to supplier, franchisee, distributor, dealership and partner portals, and the features that make each one work.

    Article · 9 min read · September 21, 2023

  • Digital strategy

    5 Key Benefits of B2B Platforms

    Five benefits of B2B platforms: integration with other businesses, automation for complex buying, support for buying teams, flexibility, and secure transactions and negotiations.

    Article · 9 min read · September 14, 2023

  • Digital strategy

    The Fast Road to the MACH Approach: Where to Start

    What the MACH approach (microservices, API-first, cloud-native, headless) means, the signs your business is ready for it, the role of a DXP, and where to start.

    Article · 9 min read · August 15, 2023

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