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Articles and news from our practice: portals, platforms, accessibility and the work of changing how organizations operate.
A B2B portal is where a business partner does their job with you: orders parts, reads this week's bulletin, checks a claim. Lessons from portals we built and ran for CNH Industrial's dealers, A&W Canada's franchisees and a health plan's agents and providers.
Article · 4 min read · September 30, 2026
In fourteen weeks we moved our company’s time, expenses and invoicing onto a platform we built ourselves. The day the old time tracker went quiet, nobody noticed. That was the plan.
Article · 6 min read · September 28, 2026
State and local governments must bring their web content, PDFs included, to WCAG 2.1 AA. What’s in scope, what an accessible PDF needs, and how to plan a backlog you can finish.
Article · 5 min read · September 26, 2026
AI drafts. People decide. Everything leaves a trail. Where models help on our projects, the guardrails we keep, and the things we won’t use them for.
Article · 4 min read · September 22, 2026
A DXP suite like HCL DX or Liferay, or a headless platform like Contentful or Payload? The tradeoffs that matter for public services, and what moving jfs.ohio.gov to Contentful taught us.
Article · 5 min read · September 15, 2026
Seven types of B2B portals, from corporate and commerce portals to supplier, franchisee, distributor, dealership and partner portals, and the features that make each one work.
Article · 9 min read · September 21, 2023
Five benefits of B2B platforms: integration with other businesses, automation for complex buying, support for buying teams, flexibility, and secure transactions and negotiations.
Article · 9 min read · September 14, 2023
How the B2B customer journey differs from B2C (a marathon, not a sprint) and how personalization and a digital experience platform help you serve sophisticated buyers.
Article · 9 min read · August 18, 2023
What the MACH approach (microservices, API-first, cloud-native, headless) means, the signs your business is ready for it, the role of a DXP, and where to start.
Article · 9 min read · August 15, 2023
Four digital options for B2B wholesale (eCommerce platforms, portals, multichannel platforms and mobile apps) with the strengths and trade-offs of each for demanding buyers.
Article · 12 min read · August 1, 2023
Customers don’t separate partner and brand experiences. Five digital challenges in partner enablement, from standing out as a channel to consistent systems, and how to solve them.
Article · 9 min read · July 18, 2023
What the digital employee experience is, the main types of employee portals, and how to design one that drives engagement and productivity, from personalization to culture and change.
Article · 11 min read · June 9, 2023
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