Public-service websites & portals

Websites and portals people use to get something done: apply for a service, find an office, check an account, order a part. We design them from research, build them accessible on your platform and help your team run them.

161: websites on the InnovateOhio Platform
100,000+: pieces of content we migrated onto the State’s shared website platform
12,000+: dealerships on CNH Industrial’s dealer portal, in 168 countries and 29 languages

Schematic — client UI under NDA

Service entry points
Accessible forms
Search

Trusted by

A public-service website is judged by whether people finish what they came to do. jfs.ohio.gov groups its department’s services into four entry points: Job & Workforce Services, Unemployment Services, Public Assistance, and Child Support, Adult & Family. Tech4Me cut a 45–60 minute assessment to 5–10 minutes.

We have built the sites and the platform underneath them. Since 2017 we have worked on the State of Ohio’s InnovateOhio Platform — Ohio.gov, agency sites, a supplier portal and an agency online store — and the State reports 161 websites on it (May 2025). For the Chicago Metropolitan Agency for Planning we completed the ON TO 2050 regional plan website on Liferay DXP, which won two web awards in 2019.

The same discipline serves customers, dealers and members. CNH Industrial’s dealer portal, integrated with SAP ERP, served 12,000+ dealerships in 168 countries in 29 languages as of 2023, by CNH’s figures. WPS Health Solutions’ TRICARE For Life beneficiary portal, live in October 2015, won two 2016 eHealthcare Leadership Awards.

01What we deliver

Sites people finish tasks on.

Service-first architecture
Content inventories, a new information architecture and tree tests with real audiences, so services are where people look.
Accessible templates and forms
Components built to WCAG from the first template, so every page authors publish starts accessible.
Search and self-service
Search, forms, maps and account tools that let people finish without calling.
Integrations
ERP, CRM and back-office systems behind the portal: inventory, ordering, warranty and account data where people need it.
Content migration
Content moved and curated, not copied: 100,000+ pieces onto the State of Ohio’s shared platform.
Teams that can run it
Training for authors and administrators before go-live, like the Contentful and Piwik PRO training for Ohio JFS.

02How an engagement runs

From research to a site people rely on.

Evaluate
Requirements workshops, a content inventory and a look at how people use the site today.
Prototype
A new information architecture and clickable prototypes, tested with the public.
Build
Accessible components, integrations and content migration, with system and user acceptance testing.
Adopt
Training, go-live, a hypercare period and support for what comes next.

epa.ohio.gov
Public sector
Ohio Environmental Protection Agency
2021–2024
Ohio EPA: online forms instead of PDFs, on a site organized around what people come to do
36
online forms we built for Ohio EPA in 2024
das.ohio.gov
Public sector
State of Ohio · Department of Administrative Services
2023–2024
Ohio’s new brand on more than 60 State websites: one look Ohioans can recognize
60+
State websites moved to the new Ohio brand, October 2023 – January 2024
ema.ohio.gov
Public sector
Ohio Department of Public Safety
2022–2023
Ohio Department of Public Safety: 28 websites brought together into five division sites under one navigation
28
websites audited and brought together into five division sites, 2022