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Articles and news from our practice: portals, platforms, accessibility and the work of changing how organizations operate.
What fragmented digital experiences are, why they hurt organizations with many channels, and three habits to avoid so your platforms stay consistent over time.
Article · 7 min read · August 6, 2020
Five digital trends reshaping manufacturing: consumer-first production, business as a digital environment, on-demand production, remote manufacturing and knowledge as the driver.
Article · 5 min read · February 25, 2020
What digital experience design is, and four questions to ask first: is it part of the bigger picture, what problem does it solve, who owns it, and how well do you use what you have?
Article · 9 min read · October 21, 2019
Before you build software or a CMS from scratch, weigh the cost. Common misconceptions, the risks for your team and your business, and the questions to ask first.
Article · 10 min read · August 2, 2019
What digital transformation means for an enterprise, the benefits it brings, and the steps to become a truly digital business in which every part communicates.
Article · 6 min read · July 5, 2019
Joe Kristy on how technology creates value across the value chain: a digital business checklist, the inhibitors to success, and why usability decides adoption and return.
Article · 3 min read · May 31, 2018
Conflict is a double-edged sword. Approaches to managing it, from Dewey and emotional intelligence to McGregor’s Theory X and Theory Y, and how open communication supports culture.
Article · 4 min read · April 27, 2018
We learn more from reflecting on experience than from experience alone. Why retrospective meetings help teams learn, and how to run them on fast-paced, high-pressure projects.
Article · 4 min read · April 4, 2018
What JavaScript frameworks are, their advantages (efficiency, collaboration, security, support) and drawbacks (customization, updates), with a look at Angular, React and Vue.
Article · 5 min read · January 30, 2018
Personalization makes good portals better, as long as you don’t overuse it. Best practices for personalized content in portals and intranets, and how it differs from security and customization.
Article · 4 min read · August 22, 2017
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