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Articles and news from our practice: portals, platforms, accessibility and the work of changing how organizations operate.
Digital transformation has a learning curve. Our three-phase approach: modernize what you have, build the digital infrastructure, then create impact across the enterprise.
Article · 5 min read · October 6, 2022
A DXP used only as a technical solution tends to fall short. How to implement it as a business enabler instead: aligned with business goals, personalized, integrated and ready to scale.
Article · 6 min read · September 7, 2022
Without good UX there is no digital transformation. Five reasons to put users first, from UX being everywhere and remote work to context, efficiency and scalability.
Article · 5 min read · August 29, 2022
Four technology challenges that hold retailers back, from e-commerce platforms that are hard to update to inconsistent experiences across channels, and how to address them.
Article · 6 min read · August 19, 2022
Four mistakes behind failed digital transformations: replacing systems instead of using them, tying business logic to the interface, buying tools without an ecosystem view and ignoring internal UX.
Article · 6 min read · August 11, 2022
Healthcare has been slower to digitize than other sectors. Four challenges holding providers back: usability, disconnected systems, underused digital channels and few secure spaces for partners.
Article · 4 min read · August 8, 2022
Four digital challenges holding manufacturers back: no online B2B transactions, siloed ERP and legacy systems, slow collaboration and no vision for a technology-driven supply chain.
Article · 4 min read · August 1, 2022
Four digital challenges for colleges and universities, from responding slowly to younger students’ expectations to neglecting mobile usability, and how to address each one.
Article · 4 min read · July 21, 2022
Bank customers switch when a digital experience falls short. Five challenges: 24/7 transactions, mobile-friendly service, a portal and app that match, secure technology and interfaces for everyone.
Article · 4 min read · June 23, 2022
Students expect their university to keep up with their digital lives. Five must-have features, from mobile-first design and relevant content to useful notifications.
Article · 4 min read · June 14, 2022
Five trends shaping digital transformation in manufacturing (Industry 4.0, 3D printing, smart manufacturing, computer-based decisions and advanced robotics) and the advantages they bring.
Article · 4 min read · July 23, 2021
A timeline of digitization, from Leibniz’s binary system in 1679 through the 20th century to the 2000s, and what those milestones suggest about where it goes next.
Article · 9 min read · May 26, 2021
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