Tinker Federal Credit Union (TFCU) is the largest credit union in Oklahoma, with over 332,000 members. We partnered with their professional development team to redesign their employee portal experience. Here's what we did.
The trick with personalization is not to overuse it. When designing digital experiences, personalization becomes one of the promises you must keep for an exceptional user experience. Check out these best practices for personalization in portals and intranets.
Admit it. You can’t find a thing on your company intranet. The search sucks. The navigation sucks. Anything you can find, you don’t trust. It is all out of date, incomplete, wrong, or worst of all — you’re not sure. The only way to communicate is by email. When you have a question, you ask somebody. When you tell people you are going to post a file to the intranet they laugh at you. “Why not just bury it your backyard?” they ask.
Picking a website structure for your next development is extremely important. A lot of questions are going to come up, and a lot might fall through the cracks. Partnering with an experienced firm to work on design, development, and strategy can remove the pain of taking on the next important project.