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Articles and news from our practice: portals, platforms, accessibility and the work of changing how organizations operate.
Before relaunching base22.com, I gave AI agents read-only access to our records back to 2009 and one job: check what our website says about us. Here's what survived, and how we rebuilt the site so agents could help run it.
Article · 5 min read · October 1, 2026
A B2B portal is where a business partner does their job with you: orders parts, reads this week's bulletin, checks a claim. Lessons from portals we built and ran for CNH Industrial's dealers, A&W Canada's franchisees and a health plan's agents and providers.
Article · 4 min read · September 30, 2026
In fourteen weeks we moved our company’s time, expenses and invoicing onto a platform we built ourselves. The day the old time tracker went quiet, nobody noticed. That was the plan.
Article · 6 min read · September 28, 2026
State and local governments must bring their web content, PDFs included, to WCAG 2.1 AA. What’s in scope, what an accessible PDF needs, and how to plan a backlog you can finish.
Article · 5 min read · September 26, 2026
AI drafts. People decide. Everything leaves a trail. Where models help on our projects, the guardrails we keep, and the things we won’t use them for.
Article · 4 min read · September 22, 2026
A DXP suite like HCL DX or Liferay, or a headless platform like Contentful or Payload? The tradeoffs that matter for public services, and what moving jfs.ohio.gov to Contentful taught us.
Article · 5 min read · September 15, 2026
Seven types of B2B portals, from corporate and commerce portals to supplier, franchisee, distributor, dealership and partner portals, and the features that make each one work.
Article · 9 min read · September 21, 2023
Five benefits of B2B platforms: integration with other businesses, automation for complex buying, support for buying teams, flexibility, and secure transactions and negotiations.
Article · 9 min read · September 14, 2023
How the B2B customer journey differs from B2C (a marathon, not a sprint) and how personalization and a digital experience platform help you serve sophisticated buyers.
Article · 9 min read · August 18, 2023
What the MACH approach (microservices, API-first, cloud-native, headless) means, the signs your business is ready for it, the role of a DXP, and where to start.
Article · 9 min read · August 15, 2023
Four digital options for B2B wholesale (eCommerce platforms, portals, multichannel platforms and mobile apps) with the strengths and trade-offs of each for demanding buyers.
Article · 12 min read · August 1, 2023
Customers don’t separate partner and brand experiences. Five digital challenges in partner enablement, from standing out as a channel to consistent systems, and how to solve them.
Article · 9 min read · July 18, 2023
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