Insurance Digital Services

Provide exceptional service to policyholders with a cutting-edge insurance platform to manage, monitor, and fulfill claims.

The insurance industry is one of the pioneers in digital innovation. Insurance companies must move toward compliant, secure, and digital-first operational models to provide exceptional modern digital customer experiences. 

Base22’s digital tools and capabilities allow you to offer your policyholders a state-of-the-art insurance and claims platform to manage, monitor, and fulfill claims aided by the best modern technology. Leveraging solutions such as a self-service insurance portal, a self-service mobile app, or tailored applications and platforms, your company can connect and drive customer satisfaction to new levels. 

The Base22 Approach to Insurance Digital Strategy Consulting

Agile results

Supported by our strategy and accelerators, see Digital Transformation results in months, not in years.

Embrace and extend

Avoid “rip-and-replace” of your legacy systems. Manage technologies as a complete ecosystem.

Expand your reach

Bring technology, productivity, and adoption to every business audience, including employees and partners.

Build insurance portals, mobile applications, custom applications, and innovative projects with speed, security, and agility leveraging Base22’s innovative approach for insurance.

Offer Self-Service Insurance Portals and Platforms

Our self-service platforms allow policyholders and beneficiaries to manage their own profile page, personal data, and services to reduce time and costs for help desks and call centers. Leverage unique dashboards for each audience segment, including policyholders, providers, agents, and partners.

Drive Efficiency and Organization

Eliminate confusion and disorganization with Information Architecture that leverages your content. Increase findability and efficiency for your policies, procedures, guides, videos, and other resources with a easy-to-use, intuitive insurance portal. 

Nurture and Engage Your Communities

Deliver the most vital resources to insured users and turn them into informed communities that can make decisions, engage and create content, and more, all through audience-specific targeting. Create engaged communities around your insurance portal or mobile application to drive revenue and improve digital customer experience. 

Insurance Digital Consulting: Challenges and Solutions

The insurance industry is forward-thinking, but the shift to digital-first still presents challenges for customers and employees.

Legacy Systems

Many insurance companies own legacy systems and applications that are difficult to leverage by non-technical audiences and users, which can affect efficiency and productivity in business processes. Base22’s solutions combine reusable components and UI systems that work across multiple portals and websites and deliver a consistent user experience to multiple audiences.

Disjointed Environment

Insurance companies often rely on legacy technology for settling claims, storing data, and writing policies. With these processes in place, implementing new solutions and systems creates a disjointed environment, cumbersome processes, and information silos. Base22’s Digital Transformation in insurance works with existing systems and integrates new solutions to create a seamless experience.

Data Complexity

The influx of customer and business data is creating challenges in virtually every industry, including insurance. These companies rely on data to manage risk, underwrite accurately, and ensure customer satisfaction. Base22’s data integration helps you to leverage data for decision-making according to your business needs.

Complex Insurance Portal Journeys 

Often legacy insurance portals, platforms, and mobile applications manage processes such as claims that aren’t necessarily tailored to fit users’ needs or user journeys. Leveraging Digital Experience Platform functionality, a modern insurance portal can offer self-service transactions, personalized experiences, and streamlined processes to engage better with your audiences.


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