customer experience

A woman frustrated by a disjointed digital experience

The Negative Impact of Disjointed Customer Experience

A disjointed customer experience can have a negative impact on your business, resulting in poor customer satisfaction, decreased loyalty, and reduced revenue. Learn how to avoid it.

Beth Ford

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Blog Digital Transformation

Implementing Digital Self-Service: Use Cases and Impact

Digital self-service means removing friction from digital processes, and empowering the user. Here we review some industry uses cases and impact.

Base22 Staff

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We are a digital consulting firm that helps companies by delivering successful Digital Transformation projects with agility and a proven approach. We create modern experiences for a digital world.