Base22 provides a flexible on-site / off-site application support program for IBM portal and wcm clients. Our application services are designed to help clients maintain a positive user experience as the portal changes. Clients experience a steady flow of content initiatives that require advanced web content management skills. There are activities that require technical knowledge with WebSphere Portal and Java development skills. Advanced web design and development, portal, and web content management skills are required for continued operations, maintenance, and enhancements to the portal / wcm system.
Application Support Activities
- Assistance with the development, configuration, and refinement of portal websites primarily through the Web Content Management (WCM) system
- HTML, JavaScript, CSS, WCM Component, and WCM Content development
- Assistance with technical configuration, implementation and trouble-shooting related to the production environment
- Assistance with opening, tracking and resolving IBM PMRs (Program Maintenance Requests)
- Development, training, or documentation activities that may be required to support of the portal / wcm production system
Dependencies
- Secure access to client dev, test and prod environments
Application Support Tools
- Secure on-line Wiki space for all support documentation and communications
- Secure on-line issue / bug tracking system
- Access to IBM support channels and product documentation
Duration
- Flexible – depends on client needs
Client Resources
- Technical management / SMEs as required
Typical Base22 Resources
- WCM application specialist
- Portal application specialist
- Portal / WCM application architect as required
